Alert Level 3

Complying with the Ministry of Health guidelines, only emergency dentistry can be done at this stage. Examples of such treatments are simple extractions or temporary fillings. Our main goal is to help you manage your dental pain or infection for now.

Dental emergencies are categorised as such:

  1. Dental conditions which could lead to an acute illness in a medically vulnerable patient or immune-suppressed patient.
  2. Constant severe toothache in which pain relief medications or antibiotics have not helped.
  3. Facial or oral swelling or inability to open your jaw (usually a result of dental infection).
  4. An accident involving your teeth (eg. fractured tooth from a knock/fall).

If you feel that you fall under any of these categories, please call us on 03 366 8866.

  • Our front desk will do a thorough phone questionnaire first. (This will be longer for patients who have not been with us before.)
  • You will then be forwarded to one of our dentist who will provide a phone based consultation. We will do our best to help manage your dental problem through the phone first. This usually involves prescribed pain relief medications or antibiotics.
  • If the dental issue cannot be managed with medications the dentist will organise a time for you to be seen in the clinic.
  • Please arrive for your appointment on time. Upon arrival, you will need to remain in your parked car and then call us to let us know that you have arrived. You will also need to come alone unless you require a special escort eg. translator/caretaker.

Thank you for your patience and understanding.